Shipping Policy

At Qylexo, we work with trusted fulfilment and shipping partners to deliver your orders directly to your address. We aim to make every order experience as smooth and reliable as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

Please ensure that your delivery address and contact details are correct when placing your order. Qylexo is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

UK Shipping

We currently offer shipping to addresses within the United Kingdom.

Estimated delivery time: 7–15 business days

Delivery times are estimates and may vary depending on your location, the shipping carrier, customs procedures, and other circumstances outside our control.

Please allow up to 30 days from the date of your order for delivery unless a different delivery timeframe has been agreed with you.

Tracking Your Order

Once your order has been dispatched, you may receive a tracking number by email.

Please allow some time for tracking information to become available after your order has been shipped. Tracking updates may occasionally take several business days to appear.

If your tracking information has not updated for an extended period, please contact us at:

support@qylexo.co

Please include your order number so we can assist you as quickly as possible.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at support@qylexo.co.

We will review the shipping information and help investigate the status of your order.

Please note that delivery times may occasionally be affected by circumstances beyond our control, including courier delays, severe weather, public holidays, strikes, or other unforeseen events.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned to the sender because an incorrect or incomplete address was provided, we may contact you to arrange a reshipment. Additional shipping charges may apply.

International Orders

At this time, Qylexo primarily ships within the United Kingdom. If we begin offering international shipping, delivery times, shipping costs, customs charges, and applicable taxes may vary depending on the destination country.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country, where applicable.

Contact Us

For questions about your order or shipping, please contact us:

Email: support@qylexo.co

Please include your order number in your message so we can assist you efficiently.